Eligible products may be returned within 30 calendar days after confirmed delivery .

To remain within the return period, contact us before the 30-calendar-day period expires. Return eligibility remains subject to the conditions described in this policy.

Before sending an item back, email service@ferovela.com .

Please provide:

• Your order number.
• The name or description of the product you wish to return.
• The reason for the return.
• Relevant photographs or videos where appropriate.
• For a damaged, incorrect, or incomplete order, photographs of the product, packaging, and shipping label where helpful.

Customer support will review the request and provide return instructions if approved.

Except where an item is damaged, defective, incorrect, incomplete, or otherwise protected by applicable law, an eligible preference-based return should generally be:

• Unused and in its original condition.
• Complete, unaltered, and not intentionally damaged.
• Returned with all included product components and materials.
• Returned in its original protective packaging where reasonably possible.
• In a condition that allows reasonable inspection and resale.
• Accompanied by proof of purchase or the applicable order number.

Opening the shipping package does not automatically make a product ineligible for return, provided the item remains complete, unused, undamaged, and otherwise satisfies the applicable return conditions.

Ferovela™ products may feature ceramic bodies, sculptural forms, glazed surfaces, textured finishes, distinctive handles, hand-finished details, and decorative treatments identified on the applicable product page.

Minor differences may occur in glaze tone, texture, surface character, dimensions, weight, or appearance because of normal production variation, photography conditions, screen settings, or material batches.

Reasonable minor variation is not necessarily a defect.

If you simply do not prefer the color, glaze, texture, scale, handle design, sculptural form, or overall appearance of an eligible product, you may request a return within the applicable 30-day period, subject to this policy.

Preference-based returns generally require the customer to arrange and pay for return shipping.

Inspect your order after delivery. If a ceramic product arrives damaged, defective, incorrect, incomplete, or materially different from its description, contact service@ferovela.com within 7 calendar days after delivery .

Include your order number plus relevant photographs or videos. For breakage or transit damage, photographs of the ceramic item, exterior packaging, internal protective packaging, and shipping label can help us review the issue.

After review, we will provide an appropriate replacement, refund, reshipment, return instruction, or other reasonable solution.

Do not automatically send merchandise to our registered business address.

After a return request is reviewed and approved, customer support will provide the applicable return destination and return instructions.

Sending a return to an unapproved address can delay or prevent processing.

Subject to applicable law, preference-based return eligibility may not apply to:

• Customized or personalized products.
• Gift cards.
• Items clearly identified as final sale or non-returnable before purchase.
• Products materially altered, misused, or damaged after delivery for reasons unrelated to an original product issue.

For preference-based returns, customers are generally responsible for return shipping costs.

If we confirm an issue caused by an error attributable to us, we will provide an appropriate solution consistent with this policy and applicable law.

No restocking fee is charged for an approved return unless a specific exception is clearly disclosed before purchase and permitted by law.

Ceramic products should be packed carefully to reduce the risk of damage during return transit. Use suitable protective packaging and include the product and any included materials required by the return instructions.

For preference-based returns, use a reliable, trackable shipping service and retain the shipping receipt and tracking number until the return is completed.

For preference-based returns, the customer is generally responsible for the return shipment until it is received at the approved return destination, except where applicable law or specific return instructions provide otherwise.

After an approved return arrives at the designated return location, it may be inspected to confirm product identity, completeness, condition, and compliance with the applicable return requirements.

Inspection helps determine the appropriate refund or other resolution.

Once a return is received, inspected, and approved, an eligible refund is normally initiated to the original payment method within 5–10 business days .

Your bank, card issuer, or payment provider may require additional time before the credit appears on your account.

Where permitted by law, a reduced refund may apply when a preference-based return is missing included materials, has avoidable damage, or is returned in materially different condition from delivery.

Any adjustment will be based on the condition and circumstances of the returned item.

If an exchange is available for an eligible product, customer support will explain the applicable process.

Availability depends on inventory, product condition, and the reason for the request.

To request cancellation, contact service@ferovela.com as soon as possible.

We will make reasonable efforts to assist before fulfillment begins, but cancellation cannot be guaranteed after processing, packing, or shipment has started.

Approved refunds are generally sent to the original payment method used for the purchase.

If the original payment method is unavailable for reasons outside our control, customer support will review the available options consistent with applicable law and payment-provider capabilities.

For return or refund questions, email service@ferovela.com and include your order number plus relevant photographs, videos, or tracking information where appropriate.

Our customer-support response time is within 24 hours .