Ferovela™ and ferovela.com are owned and operated by Shenzhen Shuangxiangyuan Technology Co., Ltd.

References to “Ferovela™,” “we,” “us,” or “our” refer to the store operator. References to “you” or “your” refer to a visitor, customer, or other user of the website.

By accessing or using ferovela.com, you agree to comply with these Terms and applicable law. If you do not agree, please discontinue use of the website.

To make a purchase independently, you must be at least 18 years old or have reached the legal age required to enter into a binding agreement where you live. Otherwise, use the store only with the involvement and permission of a parent or legal guardian.

You may use the website for lawful personal shopping, product research, order-related activity, account management where available, customer support, and other legitimate activities connected with our services.

A limited, revocable, non-exclusive, and non-transferable permission is granted to access and use the website for these purposes, subject to these Terms.

You may not use the website to:

• Violate applicable laws or regulations, commit fraud, or submit false or misleading information.
• Attempt unauthorized access to systems, accounts, or data; introduce malware; or interfere with website security or availability.
• Use unauthorized automated tools to scrape or collect website information or another person’s information unlawfully.
• Infringe intellectual-property, privacy, publicity, or other legal rights.
• Misrepresent your identity or relationship with Ferovela™ or use website content for unauthorized commercial activity.

The Ferovela™ name, branding, product presentation, website design, graphics, photographs, text, videos, and other original website content are owned by, licensed to, or lawfully used by the store operator.

Protected content may not be copied, reproduced, modified, republished, distributed, sold, or commercially exploited without appropriate authorization, except where applicable law permits such use.

If account functionality is available, you are responsible for maintaining the confidentiality of your credentials and for activity occurring through your account where applicable. Contact us promptly if you believe an account has been compromised.

Information submitted through the website should be current, complete, and accurate, including account, billing, delivery, support, and order-related information.

Product descriptions, photographs, specifications, dimensions, materials, weights, and other product information are provided for shopping and informational purposes.

Because Ferovela™ products are ceramic and may include handcrafted or sculptural details, minor variations in color, glaze, texture, dimensions, or weight may occur. Colors and finishes may also appear different depending on photography, lighting, screen settings, and display calibration.

If you submit reviews, photos, feedback, questions, messages, or other content, you are responsible for ensuring that the submission is lawful, accurate to your experience, and does not violate another person’s rights.

We may remove, restrict, or decline to publish customer content that is unlawful, abusive, fraudulent, misleading, infringing, contains malicious code, includes sensitive payment credentials, or otherwise violates these Terms.

The website may contain links to websites or services operated by third parties, or use third-party tools to provide store features. Those services may have their own terms, privacy policies, and security practices.

We are not responsible for independent third-party operations outside our control. Availability, performance, and data processing associated with third-party tools may be subject to the applicable provider’s terms and operational practices.

You must not attempt to bypass security controls, probe vulnerabilities without authorization, disrupt website operation, or access non-public systems or data.

We may modify, suspend, restrict, or discontinue website features for maintenance, security, operational, legal, or business reasons. Continuous or uninterrupted availability is not guaranteed.

We may correct typographical errors, inaccurate specifications, pricing errors, availability information, broken links, or other website mistakes. Where an error affects an order, we may contact you and take reasonable corrective action.

Personal information collected through the website is handled as described in our Privacy Policy and the practices of service providers involved in operating the store.

By contacting us electronically or using website features, you understand that certain communications may be provided electronically, including order confirmations, shipping notices, account messages, policy updates where applicable, and customer-support responses.

Product orders, payment, shipping, returns, and refunds are governed by the applicable store policies shown on ferovela.com.

We may restrict website access, suspend an account, cancel an affected order, or take other reasonable action where fraud, abuse, unauthorized activity, malicious conduct, or material policy violations are identified, subject to applicable law.

To the fullest extent permitted by law, the website is provided on an as-available basis. We do not guarantee that every feature will always be uninterrupted, error-free, or compatible with every device or browser.

To the fullest extent permitted by applicable law, we are not liable for indirect, incidental, special, exemplary, or consequential losses arising from website use where such liability can lawfully be limited. Mandatory consumer rights remain unaffected.

We may update these Terms of Use from time to time. The revised version will be posted on this page with an updated effective date.

If any provision is found unenforceable, the remaining provisions continue to apply to the fullest extent permitted by law. A failure to enforce a provision immediately does not waive the right to enforce it later.

Questions about these Terms may be sent to service@ferovela.com or directed to +86 178-9645-4575.